1. Definitions

1.1 When the following words are used in these Terms, this is what they will mean:

Accommodation: the accommodation that we are providing to you as set out in the Booking

Booking: your request to us for the Accommodation

Booking Confirmation: our acceptance of your Booking

Event Outside Our Control: any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks.

Hotel: Watergate Bay Hotel, Watergate Bay, Newquay, Cornwall, TR8 4AA

Terms: these terms and any other terms or documents they refer to

We/our/us: Watergate Bay Hotel Limited

You/your: You or the members of your party

1.2 When we use the words "writing" or "written" in these Terms, this will include email unless we say otherwise.

2. Changes to our Terms or your Booking

2.1 The law and how we have to operate the Hotel may change from time to time. If this happens then we may need to update our Terms. You will be able to find the latest version on our website or at front desk.

2.2 If we make any significant changes to our Terms after you have requested a Booking which have a materially adverse effect on your Booking, we will give you the option to cancel with a full refund.

3. Our contract with you

3.1 When you submit a Booking to us this does not mean that we have accepted it. We may or may not do so. If we are unable to supply you with the Accommodation, we will inform you of this and we will not accept the Booking and refund payments you have already made.

3.2 Subject to clause 3.3 below, these Terms will become binding on you and us when we send you a Booking Confirmation, at which point a contract will come into existence between you and us. Please check your Booking Confirmation carefully as soon as you receive it and inform us of any discrepancies. If any are our fault we will do our best to remedy the situation.

3.3 If you have made a specific request during the online booking process which we are unable to accommodate (such as accessible rooms, additional beds, party size, dogs etc.) occasionally we may have to refuse your booking even after you have received an automated Booking Confirmation. If we are unable to accept your Booking for any reason, we will inform you of this as soon as possible and will not charge you. This might be because Accommodation or essential facilities are unavailable or we have identified an error in the price or description of the Accommodation.

3.4 These Terms apply whether you make a Booking via our website, by email, post, telephone or in person.

4. Price and payment

4.1 Full payment is required to secure a reservation.

The value of deposit required will be confirmed upon making a reservation.

If full payment is not taken upon making a booking, any outstanding payment should be made no less than 30 days in advance of the arrival date.

As per clause 4.7 If you do not pay when you are required to do so then we may cancel your Booking and retain your deposit.

4.1.a. School holiday rebooking

When rebooking school holiday periods 12 months in advance, a deposit of 50% of the booking price is taken as agreed in confirmation. The remaining balance (50%) is due 3 months prior to arrival.

4.2 The price of the Accommodation will be set out at the time we confirm your Booking. Our prices may change at any time but price changes will not affect Bookings already confirmed with you.

4.3 If your Booking includes Bed and Breakfast (B&B) and/ or dinner the following are included in the price you pay for the Accommodation:

(a) B&B – room and breakfast.

(b) Dinner inclusive – room, breakfast and a three-course dinner in Zacry’s (unless your package includes an alternative).
Guests staying on a dinner, bed and breakfast basis will be dining in Zacry’s. Included meals cannot be transferred to any other dining venue. We do not offer discounts or refunds for meals not taken. Some menu items carry supplementary charges. Opening times vary according to time of year, please ask us before making a Booking.

4.4 All prices are calculated per room, per night and based on two people sharing, except for family suites which are per room per night based on the maximum amount of people sharing the room as set out during the booking process.

4.5 Additional guests are not permitted without our prior approval and will require payment of an additional charge of 25% per person of the price of the Accommodation for the relevant night(s), which we will ask you to pay before your stay commences.

4.6 Our prices include VAT.

4.7 If you do not pay when you are required to do so then we may cancel your Booking and retain your deposit.

4.8 Once your Booking is confirmed you are responsible for payment of the full amount.

4.9 If we accept your Booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mis-pricing, we may end the contract and refund you any sums you have paid.

4.10  We take payment via Visa and Mastercard only.

5. Your rights to cancel and receive a refund

5.1 You may cancel your Booking at any time. This clause explains when you are entitled to a refund and how that is calculated. We recommend that you obtain travel insurance.

5.2 If you need to cancel your Booking, please contact us as soon as possible in writing using the email address you provided when you made your Booking.

5.3 The amount we agree to refund you is dependent on how close your cancellation is to your arrival date. This is because we are less likely to recover the cost of your Booking by re-selling the Accommodation. The amount of any refund due therefore decreases as your arrival date approaches:

a) Notice of cancellation received 30 days (45 days for bookings of 3+ rooms) or more before arrival date: refund in full.

b) Notice of cancellation received less than 30 days (45 days for bookings of 3+ rooms) before your arrival date: no refund (however we may be able to change your booking, see clause 6 Changing your Booking below.) This includes bookings made within 30 days of arrival.

5.4 If you decide to vacate the Accommodation before your date of departure for any reason other than as a result of us breaching our obligations under these Terms or our negligence, we are not liable to offer you a refund.

5.5 Once we have confirmed your Booking, you may cancel it at any time and receive a full refund of all the payments you have made to us by giving us notice if any of the following occur:

a) we break this contract in any material way and we do not correct or fix the situation within a reasonable period; or

b) we change these Terms to your material disadvantage.

5.6 OTA and third party reservations. Any indirect reservations are subject to separate terms and conditions or cancellation policy as stipulated on the booking site at the point of making the reservation.

6. Changing your Booking

6.1 You may make a change to your Booking by contacting us prior to the start of your stay subject to availability. If you wish to change your Booking the following will apply:

a) Requests to make changes to your Booking will only be accepted if your request is made 30 days (45 days for Group Bookings of 3+ rooms) or more prior to your arrival date and will be subject to availability.

b) Your amended Booking must commence within 12 months of the date [of your original] Booking, once a booking commencement date has been changed it cannot be cancelled.

c) We will only accept instructions to amend the Booking by the person who made the Booking using the email address provided in the original Booking.

d) We will refund the difference in price if your amended Booking is one for which we ordinarily charge a lower price at the date we receive notice from you that you wish to change. In that case we will explain why we are not able to provide you with a refund of the difference in the price.

e) You will also have to pay us the difference in price if the altered Booking is one for which we ordinarily charge an additional amount at the date we receive notice from you that you wish to change.

7. Our rights to cancel and the refund you will receive

7.1 We may have to cancel the Booking due to the unavailability of key personnel or key facilities without which we cannot provide the Accommodation, including in circumstances of an Event Outside Our Control. If this happens:

a) we will promptly contact you to let you know

b) we may cancel the Booking and refund your payments, or offer alternative Accommodation and refund any payments for Accommodation not yet provided to you less the cost of alternative Accommodation

c) if we offer alternative Accommodation you may still choose to cancel the Booking and we will refund the payments you have made to us.

7.2 We may cancel the contract for Accommodation at any time with immediate effect if:

a) you do not pay us when you are supposed to, or

b) you are in breach of these Terms in any other material way and where the breach is capable of remedy by you, you do not remedy the situation within a reasonable period after we ask you to.

7.3 If you do not arrive, or you have not notified us of a later arrival, before [12 pm on the day following the date on which your Booking commences] we will cancel the Booking and you will not be entitled to a refund.

8. Providing Accommodation

8.1 We will supply the Accommodation to you from the date set out in the Booking Confirmation, for the named individuals stated on the Booking Confirmation with the additional services set out in the Booking Confirmation.

8.2 We reserve the right to change your allocated Accommodation before the arrival date and to alter prices as a result of any changes that the Government may require us to make by statute. You will be given reasonable notice in the event of any such changes.

8.3 We will endeavour to supply specific Accommodation on request but this cannot be guaranteed and we may supply different Accommodation of an equivalent or higher standard.

8.4 We will make every effort to provide the Accommodation. However, we may be unable to do so due to an Event Outside Our Control.

8.5 In the event of an Event Outside Our Control or in the event of a serious breakdown of services, other emergencies or withdrawal from service of your Accommodation, we reserve the right to offer you the opportunity to change the dates booked, upgrade the Accommodation, or cancel the booking and receive a refund, please see clause 7 Our rights to cancel and the refund you will receive for more information.

8.6 We will not be liable for compensation, or responsible for any failure to perform any of our obligations under these Terms caused by an Event Outside Our Control.

8.7 We may have to make minor changes to our facilities and some may be unavailable due to events we are hosting or maintenance at any time so please enquire about their availability before you book with us. In such circumstances we will always make every effort to provide alternative facilities; however, we do not offer refunds in the event of any facilities or services being temporarily withdrawn.

8.8 We may need certain information from you in order to provide the Accommodation, including but not limited to the following:

a) the number of people for whom the Booking is made, their names and age if they are under 18

b) whether you wish to bring any pets

c) any special requirements, such as a need for easy access to Accommodation.

If you do not, after being asked by us, provide us with this information, or if you provide us with incomplete or incorrect information, we may make an additional charge of a reasonable sum to cover changes to Accommodation, any extra items or services supplied or alternatively we may cancel the Booking. If you do not pay any additional charge, we require as a result of your request to make changes to the Booking, we may cancel the Booking.

8.9 We advise that the top bunk bed in our family suites are only used by children ages 6 years and above. We do offer bed guards on request.

9. Your liability for damage

9.1 Please look after the Accommodation and the Hotel facilities. Please report any accidental damage to front desk immediately so that we can arrange a repair or replacement.

9.2 We inspect the Accommodation between your departure and the arrival of the next guest. You may be charged for loss or damage caused by you.

10. Checking in and checking out

10.1 You are welcome to arrive earlier and enjoy our facilities but your Accommodation will not be available until 3 pm.

10.2 Check out is by 11am on the date of departure. Please return the Accommodation keys and settle your account at front desk. You are welcome to use our facilities on your day of departure.

11. If there is a problem with the Accommodation

11.1 In the unlikely event that there is any problem with the Accommodation or the Hotel:

a) please tell us as soon as reasonably possible

b) please give us a reasonable opportunity to put it right

c) we will use every effort to repair or fix any defect as soon as reasonably practicable.

11.2 If any problem with the Accommodation or the Hotel which is our fault means we are obliged to cancel your Booking, we will refund payments made for Accommodation not yet provided to you.

11.3 As a consumer, you have legal rights in relation to this agreement. Advice about those rights is available from Citizens' Advice Bureau or Trading Standards. Nothing in these Terms will affect these legal rights.

12. Our liability to you

12.1 If we fail to comply with these Terms or are negligent, we are responsible for loss or damage you suffer as a foreseeable result of our breach or our negligence but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

12.2 Unless we agree otherwise in writing, we only supply the Accommodation for private use. You agree not to use the Accommodation for any commercial purpose and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.3 We do not exclude or limit in any way our liability for:

a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors

b) fraud or fraudulent misrepresentation.

12.4 We endeavour to provide a secure environment and we take appropriate security measures. If an incident occurs on our premises during your stay resulting in theft, loss or damage of your property we will investigate. If we determine that your property was not stolen, lost or damaged through any fault of ours, our staff or agents, our liability will be limited to the maximum sums under the Hotel Proprietors’ Act 1956 where it applies. If the loss is caused by your negligence or an Event Outside Our Control, our liability will be limited to the maximum sums under the Hotel Proprietors’ Act 1956 where it applies.

13. Behaviour standards

13.1 By making a Booking with us you have entered an agreement in which you undertake on behalf of yourself and the members of your Booking (including children), to adopt the following standards of behaviour:

a) act in a courteous and considerate manner towards us, our staff and other guests;

b) supervise children properly so that they are not a nuisance or danger to themselves or others.

13.2 You must not:

a) smoke anywhere in the Hotel including rooms, except in designated smoking areas;

b) commit any criminal offence at the Hotel or undertake any criminal activity;

c) commit any acts of vandalism or nuisance;

d) keep or carry any firearm or any other weapon at the Hotel;

e) use any unlawful drugs;

f) create any undue noise or disturbance;

g) carry on any trade or business at the Hotel; or

h) use our wifi for unlawful purposes.

13.3 You should respect the privacy of other users of the Hotel and keep noise to a minimum between the hours of 11:00 pm and 8:00 am.

13.4 We are entitled to eject anyone from the Hotel who acts in a manner likely to cause significant upset or significantly annoy other users of the Hotel or our staff or who we reasonably believe is guilty of a criminal offence.

14. Food and drink

With the exception of baby foods, only food and drink that is purchased on the premises may be consumed in our restaurants, bars and other food service areas.

15. Car parking

15.1 Free parking is provided for one car per room. We will ask for your car registration details before your arrival.

15.2 In the absence of any negligence or other breach of duty by us, we are not responsible for any theft, damage, destruction or loss of your property or belongings while using our car park.

15.3 The hotel is not responsible for any additional charges incurred as a result of a vehicle registration not being supplied prior to, or on arrival.

16. Pets

16.1 If you wish to bring your dog with you please let us know before you make your Booking, we may be unable to accommodate your dog if you do not. Well behaved and house-trained dogs are welcome at Watergate Bay Hotel in specified rooms with a maximum of two dogs per room.

16.2 Dogs are charged at £15 per night for the first dog and £5 per night for a second dog. We do not provide dog food. There is no charge for guide dogs or medical alert dogs.

16.3  We reserve the right to ask any dog to be removed from the hotel at any time.

16.4 Guests with dogs are required to abide by our dog owner house rules, please visit www.watergatebay.co.uk/whos-coming/dog-rules or contact us.

17. Babies and Children

17.1 Babies under 3 years old (sleeping in a travel cot) stay free of charge.

17.2 For the purpose of these terms we deem children to be persons between 3-12 years.

17.3 We will allocate rooms to guests under 17 years so that they are sharing with a parent, guardian or supervising adult as applicable. Guests under 17 years must not use a separate room without adult supervision unless the rooms are interconnected.

17.4 Children 3 years and over sharing their parents’ room are charged 25% of the room rate.

17.5 Interconnecting rooms are charged at full rate for two people sharing, additional children/ adults sharing these rooms will be charged as above.

17.6 Babysitting can be booked in advance for children of all ages and will be charged to your account. A minimum charge applies. For same day cancellations the minimum charge will apply. Pricing details can be found on our families web pages.

17.7 A baby monitoring service is available (except in the Village Family Apartments); this service in no way allows parents to relinquish responsibility for their children. While using this service parents must monitor their children at all times. We take reasonable precautions to ensure the safety of our monitoring service but you must read the instructions provided carefully and regularly check the equipment while it is in use.

18. Information about us and how to contact us

18.1 Watergate Bay Hotel Limited is a company registered in England and Wales. Our company registered number is 03709185. Our registered office address is Watergate Bay Hotel, Watergate Bay, Newquay, Cornwall, TR8 4AA. Our registered VAT number is GB133233313.

18.2 If you have any questions or complaints please contact us. You can contact us by telephoning 01637 860543 or by emailing us at tellus@watergatebay.co.uk.

19. How we use your personal information

We will only use your personal information as set out in our Privacy Policy. You can find our Privacy Policy on our website at www.watergatebay.co.uk/privacy

20. Other important Terms

20.1 These terms are governed by English law and subject to the jurisdiction of the English courts.

20.2 We may transfer our rights and obligations under these Terms to another organisation but this will not affect your rights or our obligations under these Terms.

20.3 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing beforehand.

20.4 This contract is between you and us. No other person has the right to enforce any of its Terms.

20.5 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in effect.

20.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a breach of these Terms by you, we will only do so in writing, and that will not mean that we will automatically waive any later breach by you.

Babysitting

• Our babysitting service is available for children from 3 months old. 

• Babysitting takes place in your room or apartment for up to a maximum of three children.

• The service is subject to a minimum charge of £35 for up to two hours, £52.50 for three hours and £70 for four hours.

• Submit a babysitting enquiry form to book.

• All bookings are considered a request until returned to the guest as confirmed.

• If you need to cancel your booking, please contact us as soon as possible in writing using the email address you provided when you made your booking.

• Babysitting is provided in the room for up to 3 children.

• For same day cancellations, the minimum charge of £35 will apply.

• If you subsequently shorten the confirmed reservation, we will not offer a refund.

• If we are required to cancel or cut short your reservation, any charges will be adjusted accordingly.

• Please complete our booking form ahead of your stay detailing any allergies/medical conditions.

• We are unable to provide a babysitting service for any child who has experienced vomiting or diarrhoea within 48 hours of the reservation. Other conditions may apply when dealing with infectious diseases.

• If a child is sick during babysitting, parents must return immediately.

• We are unable to provide a babysitting service when there is a dog in the room with the child unless a travel cage is provided, or you are staying in an interconnecting room or family suite.

• All babysitters have a current first aid certificate and a DBS, however, they can only administer lifesaving medication such as adrenaline pens and inhalers with the appropriate documentation.

• The babysitter will follow your child’s bedtime routine; however, they are unable to bathe them.

• If you are leaving the hotel premises, contact details of your location must be provided in case of an emergency.

• Should a child show extreme inappropriate behaviour that puts the babysitter in a vulnerable situation, whereby safeguarding themselves becomes a priority, they will contact the parents for them to return to the room and costs adjusted accordingly.
  
  

Supervised sessions

• The Kids’ Zone is a space that provides supervised sessions for children aged 6 months to 12 years.

• All sessions booked in the Kids’ Zone are subject to availability.

• Sessions can be booked on the Watergate Bay App a month in advance.

• Your session slot will be released if you do not arrive within 15 minutes of the session start time. You can make the Kids' Zone team aware if you are planning to be late.

• Number of bookings:
  

  • Term time – from Sunday to Thursday: one morning and one afternoon session can be booked per day. Any additional bookings will be automatically cancelled.

  • Fridays and Saturdays during term time and school holidays:

    • Toddlers (6 months – 2 years): one afternoon session can be booked per day.

    • Kids (3 years – 8 years): one afternoon and the evening session can be booked per day.

    • XA (8 years – 12 years): one evening session can be booked per day.  

  Any additional bookings will be automatically cancelled.

• Please complete our booking form ahead of your stay detailing any allergies/medical conditions. If your child requires any adaptation to a session for medical reasons, please inform us as soon as possible.

• If you need to cancel your booking, please contact us as soon as possible in writing using the email address you provided when you made your booking. 

• Any child who has experienced vomiting or diarrhoea within 48 hours of the session will be unable to attend a session. Other conditions may apply when dealing with infectious diseases.

• We can only administer lifesaving medication such as adrenaline pens and inhalers with the appropriate documentation.

• On occasion, sessions may take place on the beach, tide and weather permitting.

• Please bring appropriate clothing and footwear for the weather, along with nappies and/or a change of clothes in case we need them. 

• Parents / Guardians must remain in the Bay and be contactable at all times.
  
  

Beach School

• Workshops are for the following ages and are subject to availability.

• Residents are entitled to one complimentary workshop per stay. Any additional workshops can be booked on the day with full payment.

• Non-residents are welcome to book and pay for sessions on the day. Please ensure payment has been made before arriving to the workshop.

• Each session has a maximum capacity which cannot be exceeded. This is to maintain ratio’s and comply with insurance requirements.

• You must notify us at the time of booking of any children who may have or have additional needs, special care arrangements or allergies so that any appropriate adaptations can be made.

• Children must arrive in appropriate clothing and footwear, as discussed at the time of booking.

• Parents / Guardians must remain in the Bay and be contactable at all times.

• Any child who has experienced vomiting or diarrhoea within 48 hours of the session will be unable to attend. Other conditions may apply when dealing with infectious diseases.

• We can only administer lifesaving medication such as adrenaline pens and inhalers with the appropriate documentation.

Payment and cancellation:

• Full payment is required at the time of booking.

• No booking is confirmed unless payment has been received.

• If you need to cancel your booking, please contact us as soon as possible in writing using the email address you provided when you made your booking. All cancellations must be made through the above email. Payment will not be refunded for cancellations within 48 hours.

• If you do not arrive by the session start time, your booking will be cancelled. You will not be entitled to a refund.

• If a booking is made for a child who is determined as not falling into the defined age brackets, the booking will be cancelled. You will not be entitled to a refund.

• If we are required to cancel a session, we will aim to move the booking to another session or adjust charges accordingly. We use the official Met Office website to determine our weather forecasts. Workshops will run as follows:

  • 0-24mph winds – Safe environment for all workshops

  • 25-34mph winds – alternative beach activities.

  • 35mph winds – all sessions and workshops are cancelled.

Please complete our treatment consultation questionnaire ahead of your appointment.

Please arrive 5 minutes prior to the start of your appointment

The products used are dermatologically tested and do not contain parabens.

Use of the pool and facilities is not included with non-resident treatment bookings.

Day membership is subject to availability and does not run through July and August and school holidays.

Age restrictions

• Treatments are available for ages 16+.

• Fitness classes are available for 18+

• The cardio room is available for 18+

• Family swimming is from 9am – 6pm

• Day membership and swim and dine is available for 18+

Payment and cancellation

• Full payment is required at the time of booking.

• No booking is confirmed unless payment has been received.

• Payment will not be refunded for appointments cancelled within 48 hours.

• Changes to booking (date/time) accepted up to 24 hours in advance.

• All treatments are subject to availability.

These can found here: https://www.wavehunters.co.uk/terms-and-conditions/

Watergate Bay Hotel can act as an agent for Wavehunters UK on behalf of hotel resident guests.

Any payment made to Watergate Bay Hotel for services provided by Wavehunters is passed to Wavehunters by Watergate Bay Hotel on behalf of the booker.

Opening times

Check the website for the most up to date opening times

Menu

Zacry’s serves a three-course menu for a set price.

Children

Children are welcome for family dining between 5.30pm and 7.30pm or during lunch when available. 

Dietary requirements

Please let us know in advance if your party has any dietary requirements or food allergies and we will do all we can to accommodate them.

Larger parties (6+)

If you are a larger group and no availability is showing online, please email our reservations team to check as we may still be able to accommodate.

Bookings

Bookings can be made online or through our reservation team. Once you have made a booking you will receive a confirmation email to the email address supplied. If you do not receive an email please contact our reservations team to confirm your booking.

Cancellations or "no shows"

We reserve the right to charge you £20 per person, for those people who have not turned up for your booking within 15 minutes of the booking time. We will not charge the £20 fee per person where you inform us in writing in excess of 24 hours before your reservation time of the reduction in people in your booking and/or if you wish to cancel your reservation.

Disabled access

The restaurant is fully accessible from the Sea Lane, a sloping road down to the beach.

Parking

There is plenty of parking in the bay. We recommend you use the pay-and-display beach car park.

Swim & dine

To receive a refund, swim and dine should be cancelled in excess of 24 hours before the reservation time. Please email our reservations team if you need to cancel your booking.

Use of Swim Club is between 6.30pm to 9pm on the day of dining. Up to four adults can be booked at any one time. Dinner reservations in Zacry's are from 8.30pm and subject to availability. 

Swim & dine is for 18 years and over.

Opening times

The Living Space is our hotel guest resident lounge. We're open to non-resident guests when we have space. Food is served midday to 9pm seven days a week. We take bookings for dinner for hotel guests.

Children

Children are very welcome in The Living Space. We have a children's menu and high chairs.

Disabled access

The restaurant and bathroom facilities are fully accessible. There is a ramp from the car park and a lift to the first floor of the hotel.

Parking

There is plenty of parking at Watergate Bay. We recommend you use the pay-and-display beach car park.

Dogs

The Living Space is dog friendly.

Dietary requirements

There are vegetarian and plant based options on the menu. Please let us know in advance of any dietary requirements or food allergies which we will try our best to accommodate .

Payment

We are cashless and accept payment by Mastercard or Visa. Hotel guests are able to charge to their room.

Bookings

Bookings can be made by guests for dinner through our guest app, online or by calling our reservation team.

The Living Space boardroom takes bookings for lunch for 8-10 people. Other lunch availability is on a walk-in basis.

Once you have made a booking you will receive a confirmation email to the email address supplied. If you do not receive an email please contact our reservations team to confirm on 01637 860543 or email life@watergatebay.co.uk

Swim & dine

To receive a refund, swim and dine should be cancelled in excess of 24 hours before the reservation time. Please email our reservations team if you need to cancel your booking.

Use of Swim Club is between 6.30pm to 9pm on the day of dining. Up to four adults can be booked at any one time. Dinner reservations in The Living Space are from 8.30pm and subject to availability. 

Swim & dine is for 18 years and over.

Opening times

Open Thursday to Monday, 9am-9pm. Tables can be booked for lunch and dinner and we also have some tables available on a walk-in basis.

Children

Children are very welcome at  The Beach Hut. Please include children in highchairs in your party number. We have a children's menu.

Disabled access

The restaurant and bathroom facilities are fully accessible.

Parking

There is plenty of parking at Watergate Bay. We recommend you use the pay-and-display beach car park.

Dogs

The Beach Hut is dog friendly.

Dietary requirements

There are vegetarian and plant based options on the menu. Please let us know in advance of any dietary requirements or food allergies which we will try our best to accommodate .

Larger parties

You can book tables of up to 12 people online. For larger parties please contact our reservations team.

Payment

We are cashless and accept payment by Mastercard or Visa. Hotel guests aren't able to charge to their room and we do not accept  Watergate Bay Hotel gift cards.

Bookings

Bookings can be made through our guest app, online or by calling our reservation team.

Once you have made a booking you will receive a confirmation email to the email address supplied. If you do not receive an email please contact our reservations team to confirm on 01637 860543 or email life@watergatebay.co.uk

Cancellations or "no shows"

We reserve the right to charge you a £10 per person "no show" charge if you don't cancel your booking within 24 hours of arrival.  We will not charge the £10 charge per person if you inform us in writing 24 hours before your reservation time of the reduction in people in your booking and/or if you wish to cancel your reservation. For ticketed event night "no show" charges, view our event night terms.

Beach Hut event ticket sales

Watergate Bay Hotel Ltd of On the Beach, Watergate Bay, Cornwall, TR8 4AA is the event organiser.
The name of the event, venue, time, date and number of guests are detailed on your email confirmation/ ticket.
Tickets will be confirmed by email to the email address used during purchase. If you do not receive confirmation within 24 hours please contact our guest services team on tellus@watergatebay.co.uk
The confirmation email is your event ticket.
Please ensure you advise us immediately of any changes to your contact details.
Our guest services team will be in touch prior to the event to check dietary requirements and provide any further details.
The ticket price includes VAT at the appropriate rate.

Cancellation and refunds

Once purchased, tickets cannot be refunded, resold, exchanged or returned.
In the event of cancellation by us, the ticket price will be refunded. Watergate Bay Hotel cannot be held liable for any cost you may incur for travel, accommodation, any other goods or service or any compensation.

Restrictions and security

We reserve the right to refuse admission and refunds will not be given to anyone refused entry.

Admittance

Everyone attending the event must have purchased a ticket.
The Beach Hut is dog-friendly and dogs can attend event nights.

Accessibility

The Beach Hut is fully accessible. For more information please contact us before booking your tickets.
There is a car park close to The Beach Hut. You will not need to pay if attending an event night, please give you registration to the host team on arrival at The Beach Hut.

Personal data

Personal information collected from ticket holders will be used by us solely in connection with the event and will not be disclosed to any third party.
If you have ‘opted in’ to receive further information from Watergate Bay Hotel you will be added to our e-newsletter list.

Zacry’s x Cloudy Bay event ticket sales

Watergate Bay Hotel Ltd of On the Beach, Watergate Bay, Cornwall, TR8 4AA is the event organiser.
The name of the event, venue, time, date and number of guests are detailed on your email confirmation/ ticket.
Tickets will be confirmed by email to the email address used during purchase. If you do not receive confirmation within 24 hours please contact our guest services team on events@watergatebay.co.uk
The confirmation email is your event ticket.
Please ensure you advise us immediately of any changes to your contact details.
Our events will be in touch prior to the event to check dietary requirements and provide any further details.
The ticket price includes VAT at the appropriate rate.

Cancellation and refunds

Once purchased, tickets cannot be refunded, resold, exchanged or returned.
In the event of cancellation by us, the ticket price will be refunded. Watergate Bay Hotel cannot be held liable for any cost you may incur for travel, accommodation, any other goods or service or any compensation.

If weather conditions prevent outside dining the event may be moved inside hotel premises.

Restrictions and security

We reserve the right to refuse admission and refunds will not be given to anyone refused entry.

Admittance

This event is for ages 18+ and everyone attending the event must have purchased a ticket. Unfortunately, this event isn’t suitable for dogs.

Accessibility

The event takes place at the north end of the beach and we will have hosts to meet you on the beach and accompany you to the site, we do have beach wheelchairs available for pre-booking. For more information please contact us before booking your tickets. 

Personal data

Personal information collected from ticket holders will be used by us solely in connection with the event and will not be disclosed to any third party.
If you have ‘opted in’ to receive further information from Watergate Bay Hotel you will be added to our e-newsletter list.

Gift cards can be redeemed for room bookings, in person or over the phone. They cannot be redeemed online.

When redeeming your gift card please give the 12-digit number on the physical gift card or the 4-digit number on the electronic gift card.

Gift cards are valid for 24 months

Gift cards cannot be used to purchase retail items online.

Gift cards cannot be sent outside the UK, if you live outside the UK electronic gift cards can be used.

Gift cards can only be exchanged for goods or services at Watergate Bay Hotel, Zacry's, The Living Space, Swim Club, The Beach Hut and surf lessons with Wavehunters, when booked in advance through our team. 

Gift cards cannot be exchanged for cash. Gift cards are non-refundable.

No cash will be given when exchanged for goods or services at a lower price the balance will remain on your card until redeemed.

Gift cards cannot be used as a promotional vehicle without prior consent. Please contact marketing@watergatebay.co.uk

Find answers to frequently asked questions, logging into our guest App, dog-friendly spaces, what's in our bedrooms, where to park and checking in and out times.

FAQ

Offer booking terms

Available for new bookings between 2 January to 28 March 2024

Excluding school holidays, 9 to 24 Feb 2024 inclusive

Credit available on all food and drink served at the hotel

Credit available on all Swim Club Treatments

Credit is not available on surf lessons or hire

£50 credit per adult, per stay

£100 credit based on two people sharing a room

The offer ends at midnight on Friday 1 December

Not to be used in conjunction with any other offer.